Ensure your phishing sims and course enrolments get delivered (domain & IP allow-listing)
One of the most common reasons for phishing simulations or course emails not being delivered to end users is that SiberMate IPs and domains haven't been allow-listed in their email clients.
- Allow-listing in Microsoft 365
- Allow-listing in Google Workspace
- What are SiberMate IP address
- Allow-listing in Google Workspace
Allow-listing in Microsoft 365
If you use Microsoft 365, you will need to allow-list SiberMate IP addresses to ensure platform emails reach your end users.
We now recommend Message Injection as the preferred delivery method for simulated phishing emails.
Allow-listing in Google Workspace
If you use Google Workspace, you will need to allow-list SiberMate IP addresses and domains.
We now recommend Message Injection as the preferred delivery method for simulated phishing emails.
What are the SiberMate IP addresses?
- 198.21.6.191
- 168.245.56.242
- 99.80.168.14
What are the SiberMate domains?
Platform email domains (always required)
These are the domains that standard platform emails (course enrolments, notifications, system messages) are sent from:
- usecure.io
- user-training.com
Phishing simulation domains (required for simulations)
The domains below are used for phishing simulation scenarios.
They must be allow-listed to ensure successful delivery of phishing simulations:
1nfoclient.fr
asistenciahoy.com
atencionalcleinte.com
banque-online.com
biiiing.at
biiiing.de
biiing.net
centre-assistance.fr
centro-asistencia.com
companylegal.co.uk
companylegal.id
companypolicy.at
companypolicy.au
companypolicy.com.au
companypolicy.de
companypolicy.id
companypolicy.ie
f1nancier.com
financialdept1.com
financialdept1.de
financialstaff.co.uk
gdprlaw.co.uk
gohelpdesk.at
gohelpdesk.au
gohelpdesk.co.uk
gohelpdesk.de
gohelpdesk.id
gohelpdesk.ie
groupmailserver.co.uk
grouponedeals.com
hellpdesk.at
hellpdesk.de
hellpdesk.net
hhelpdesk.co.uk
hhelpdesk.ie
hilfekunden.de
human-risk.report
humanres.co.uk
humanres.ie
humanres.in
infoclientehoy.com
innermail.co.uk
it5upport.co.uk
ithelpdeskweb.co.uk
ithilfen.de
ithlpdesks.com
itsupp0rt.de
itsupports.ie
itsuppports.com
kunden-unterstuzung.de
marketingcrew.co.uk
onlinbanking.at
onlinbanking.de
pcsupport.fr
pessoleldept.com
recusos-humanos.com
ressourceshumains.com
singlesignon.ie
sup0rt.co.uk
sup0rt.ie
suport.ie
supp0rt.ca
supp0rt.co.za
technischeuntersttzung.de
usbank.news
uspost.online
uspost.store
yahoooo.at
yahoooo.info
Note: Adding to an IP allow list is alternatively called white-listing or whitelisting.
Next steps
- Find out how to allow list by IP address in Google Workspace
- Find out how to allow list by IP address in Office 365