How we keep your data secure

Find out how our processes and security measures ensure the security of your data on the SiberMate app.


Our top priority is to help keep your organization and its data secure.

There would be no use in us training your end users about data security if we didn't take the utmost care to protect your data ourselves.


What data do you collect and store?

​The data we collect and store includes:

  • The data you upload to the app (such as names and email addresses)
  • User data generated through the use of the app (such as course completion statistics, phishing simulation statistics, policy signing 

What do you use my data for?

​We only use your data to enable us to deliver our products, services, and reporting to you. We do not sell data, or market to or contact your end users.


How do you ensure the security of my data?

​All data is encrypted both in transit and at rest. It is stored on Amazon Web Services (AWS) servers.


Who can access my data?

​The SiberMate app is divided into separate instances for each customer account to ensure data privacy. The only people who can access your data are:

  • Team members, you add to your app
  • SiberMate team members, but only under limited conditions

How can I delete my data?

You can make a data deletion request to us at any time through all of our support channels:


Are you Indonesian PDP Law compliant?

​We are fully compliant with UU PDP according to our self-assessment. We have a Data Protection Officer on our board to ensure the rigidity of our data protection processes.


Do you have ISO 27001 Certification or a SOC 2 Audit Report?

We are planning to get ISO 27001:2022 certification and SOC 2 Audit Report. However, as a Cybersecurity company, we know what measures and controls need to be implemented in a while according to the standard. We even follow the Standar Kompetensi Kerja Nasional Indonesia (SKKNI) related to Information Security and Information Security Awareness.


Have you registered in PSE Kominfo?

We are planning to be registered in PSE Kominfo.


Where can I find more information?

  • Read our Privacy Notice
  • You can also contact us if you wish to speak to our Data Protection Officer
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